Customization and Design

Q1: What is a custom made?
A:  1. Custom made is making a fit/ dress as per the customer’s preference and liking.

Here at utsavv, we are open to customising the neck pattern, sleeve length, armhole and sleeve width from the options available on the website shown below each product.

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As you scroll down further, you can click your size with the reference of our size chart, custom pick you sleeve width,armhole and sleeve length from the options provided on the website.

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Q2: How does the customization process work?
A:Q2. Select a product of your choice, scroll down where you can find drop boxes where you will find the names of the neck patterns we offer with reference images attached where you click through bar neck design, you can view them with their respective names.

 

Q3: Do you offer consultations for any queries?
A: Yes, we provide assistance regarding any queries relating to the size or neck pattern or any other queries on our whatsappp customer support.

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Q4: What is the delivery timeline for custom orders?
A: Typically, custom orders take 5-14 day to deliver.

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Measurements and Fit

Q9: How do I provide my measurements?
A: You can select your measurements from the drop box before adding the product to cart.

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Shipping and Returns

Q10: Do you ship internationally?
A: Yes, we ship worldwide. Shipping charges vary based on your location. To place international orders please contact us through whatsapp.

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Q11: Can I return or exchange custom-made outfits?
A: Unfortunately, custom-made outfits are non-returnable. 

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Q12: What if my order is delayed?
A: In case of delays, we will notify you immediately and provide an updated timeline.

Support and Assistance

Q13: How can I contact customer support?
A: You can reach us via email or Whatsapp

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Q15: Do you offer coupons?
A: Yes, Sometimes.

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Q16: Do you have physical stores?
A: No.